Process-based management

Any organization’s system largely determines the outcome of its processes. Develop, understand, improve and simplify your process-based management system. Please tell me what you want us to do for your system to be even more successful.

Abstract:

Purpose – The purpose of this paper is to provide a structured method to apply process management approach following ISO 9001:2000 requirements, clause 4.1.

Design/methodology/approach – The content of this paper is focused on the detailed analysis of the fourth clause of the 2000 edition of norm ISO 9001, and it presents an articulated procedure which can be undertaken by any organization in order to give the best answers to the requirements therein.

Findings – The method described consists in eight steps, with a top-down approach going from the definition of the macro-processes of the organization to the definition of the single stages which constitute the activities. An approach to implement quality objectives deployment is implemented. In order to better explain the methodology, a case study is used.

Originality/value – Indeed, it is thought that the content of the fourth clause of ISO 9001, and in particular of paragraph 4.1, represents one of the most important innovations brought in by the new edition which nevertheless, since this paragraph contains requisites oriented more towards method and approach mentality to the quality system and less towards detail and strictly operational prescriptions, has been poorly and erroneously understood, or even deliberately not taken into account. The proposed methodology represents an original guide line to implement process management approach.

Whether you are:

• Developing a management system, or
• Continually improving your system

Our goal is to enable all organizations to successfully apply process and system thinking in the real world to fulfill otherwise unattainable objectives.

Enable your management system to fulfill objectives and other requirements. Assure quality, health, safety, security, operational integrity and sustainability while preventing pollution. Address risk, prevent loss and add value.

As certified trainers, accomplished advisors and registered auditors, we have been applying process and system thinking long before it was popular.

We enable leaders and their teams to use process-based management systems for adding value and preventing loss.

We hope you find your visit to our place on the web helpful and informative. As we learn and develop through our clients’ success, we will continue to share lessons learned from the real world while protecting our clients’ intellectual property.

Benefits

Having attended the course you will be able to:

• Understand what is meant by a ‘process approach’ and process mapping
• Create a process map
• Identify how performance and improvement measures relate to processes
• Structure an existing management system around a process-based framework
• Develop a road map for implementation and integration of management systems within your own organization
• Develop a ‘shopping list’ of criteria for selection of process mapping software

Who Should Attend

Personnel wishing to review and improve current business processes or to convert an existing management system into one which is process-based.

• Management Representatives
• System Co-ordinators
• Change Managers
• Improvement Teams

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